Refund policy

Vandra Outdoor Apparel

Refund Policy

At Vandra Outdoor Apparel, we want you to love your gear. That’s why we back every purchase with our 30 Day Guarantee — if something isn’t right, we’ll make it right.

We Offer Refunds For

• Items sent in error

• Products that arrive damaged or defective

• Any purchase you’re not satisfied with, returned within 30 days

What Isn’t Covered

• Items that have been worn, washed, or used beyond trying them on

• Products damaged through misuse or failure to follow care instructions

• Requests made more than 30 days after the purchase date

How to Request a Refund

• Submit your request within 30 days of your purchase date.

• Email us at contact@vandra.shop with your order number, a short description of the issue, and a photograph of the item in question.

What Happens Next

• We’ll review your request and respond within 2–3 business days.

• Depending on the nature of the issue, we may ask you to return the item before your refund is processed.

• Once approved, your refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Return Shipping

• For items that were sent in error, damaged, or defective, we cover return shipping.

• For change-of-mind returns, the customer is responsible for return shipping costs.

Policy Updates

This Refund Policy may change at any time without prior notice. For the current version, contact us at contact@vandra.shop.

Care Reminder

To keep your gear performing for the long haul, please follow the washing and care instructions included with your purchase.